Mission Statement

Virginia will provide a high-quality, sustainable, person-centered, single statewide No Wrong Door system of long-term services and supports. No Wrong Door will support individuals of all ages and disabilities in achieving their unique goals for community living; streamline access to community supports; and promote efficiencies.


Leadership

RAC members

Virginia’s No Wrong Door (NWD) is a statewide public/private partnership with a comprehensive governance structure to ensure decisions made about policy, technology development and resource allocation, are based on a shared vision and benefit the public and private sectors, equally.

The No Wrong Door Strategic Leadership Team, comprised of the Department for Aging and Rehabilitative Services (DARS), the Department of Medical Assistance Services (DMAS), the Department of Behavioral Health and Developmental Services (DBHDS), VirginiaNavigator, and the Virginia Hospital and Healthcare Association (VHHA), provide guidance and support to the larger No Wrong Door Resource Advisory Council.


 The No Wrong Door Resource Advisory Council (RAC) is a team of 37-members, representing Health and Human Service Agencies and statewide networks of public and private providers of long term services and supports.

In 2015, the RAC developed a Three-Year Strategic Plan, focused on statewide expansion and long-term sustainability, which is now in implementation.

The RAC, which meets quarterly as an entire entity, is also subdivided into four Implementation Teams, that meet monthly and are responsible for carrying out the strategies and accomplishing action steps associated with the four focus areas of the Strategic Plan:


 The No Wrong Door IT Tools Application Governance Board manages the process for major changes to the NWD System. The primary responsibilities are to facilitate communication about major change requests, provide a fair process for prioritizing major enhancements, and minimize risk that any technology development requested by one Partner will negatively impact another.

No Wrong Door has also established an Advocacy Group, made up of interested stakeholders across the state, that have expressed interest in this public/private partnership. The No Wrong Door team sends periodic updates to the Advocacy Group to keep them in the loop and to solicit feedback on topics under consideration. If you or your agency/organization has interest in receiving periodic updates, please send an email to  NoWrongDoor@dars.virginia.gov with a request to be added to the Advocacy Group.

 Local Advisory Councils provide governance on the community level to promote partnerships, collectively seek local funding, develop and implement expansion plans. In many ways, these Councils are a microcosm of the RAC, with representation from public and private providers of long term services and supports. Many of them also focus on utilizing No Wrong Door to help track social determinants for better health outcomes in their community.

On the Federal level, No Wrong Door is guided by a partnership between the Administration for Community Living (ACL), Centers for Medicare and Medicaid Services (CMS), and the Veterans Administration (VA). While federal partners provide valuable guidance, technical support, and discretionary grant funding, No Wrong Door, described throughout this website and promoted across the Commonwealth, is a Virginia initiative, with some similarities and differences from other states. Virginia is proud that, thanks to a long history with successful public/private partnerships, a strong private sector lead in VirginiaNavigator, strong bipartisan support and leadership, and an incredible investment by both public and private partners, Virginia is a national leader with its No Wrong Door initiative and a model for other states.


No Wrong Door is a statewide public/private partnership, with the Department for Aging and Rehabilitative Services as public-sector lead and VirginiaNavigator as private-sector lead.

Department for Aging and Rehabilitative Services (DARS):
 In 2012/13, three separate Health and Human Services entities merged to create DARS, combining aging, disabilities, and Adult Services/Adult Protective Services. These infrastructure changes have set the stage for enhanced partnerships between DARS’ affiliated local agencies to include: 25 Area Agencies on Aging, 15 Centers for Independent Living (CIL) and 5 satellite Centers, 9 Brain Injury Programs, and 120 local Department of Social Services Adult Services (AS)/ Adult Protective Services (APS) offices.


Specific to No Wrong Door, DARS does the following:

  • Manages fiscal and program contracts with public sector partners
  • Holds the contract with the IT Vendor (PeerPlace) to cover the public agencies
  • Provides training and Help Desk Support
  • Provides staff support for the Strategic Leadership Team, the Resource Advisory Council, and the IT Tools Application Governance Board
  • Provides technical assistance to communities in developing community expansion plans and support to Local Advisory Councils
  • Manages federal grants
  • Manages the data warehouse and runs state-level aggregate reports for planning and resource development
  • Serves as Virginia’s liaison to No Wrong Door federal partners, Administration for Community Living (ACL), Centers for Medicare and Medicaid Services (CMS), and the Veterans Administration (VA)
  • Manages state and federal funds that help support No Wrong Door
  • Provides daily operational and administrative support

VirginiaNavigator:
 Since 2001, this statewide non-profit has provided comprehensive information to older adults, individuals with disabilities, Veterans and families seeking long term services and supports, promoting independence, confidentiality, dignity and quality of life. While VirginiaNavigator provides the database for four websites, providing consumers direct access to information on over of over 26,000 programs services, it also serves as the provider database for CRIA (Communication, Referral, Information and Assistance), the cornerstone of No Wrong Door.

As the private sector lead for No Wrong Door, VirginiaNavigator does the following:

  • Manages all agreements with the private sector regarding use of the technology, confidentiality, and system security
  • Holds the lead contract with the IT Vendor (PeerPlace) for private agencies
  • Manages user licenses
  • Provides training and Help Desk Support
  • Represents the private sector on the Strategic Leadership Team and the IT Tools Application Governance Board
  • Staffs the Resource Advisory Council
  • Provides technical assistance to communities in developing community expansion plans and support to Local Advisory Councils
  • Runs state-level aggregate reports for planning and resource development
  • Provides daily operational and administrative support