Contact Us

Strategic Partnerships

 Katie M. Roeper
Assistant Commissioner
Virginia Department for Aging and Rehabilitative Services
1 (800) 552-3402 or (804) 662-7047


 Sara A. Link
No Wrong Door Policy Advisor & Lead Strategist
Virginia Department for Aging and Rehabilitative Services
(804) 662-7049


 Adrienne Johnson
Executive Director
Virginia Navigator
(804) 525-7735

Statewide Expansion

 Kathleen A. Vaughan
No Wrong Door Expansion Coordinator
Virginia Department for Aging and Rehabilitative Services
(804) 662-9153


 Erika Yssel
No Wrong Door Expansion Specialist
Virginia Navigator & Virginia Department for Aging and Rehabilitative Services
(804) 385-3645


 Michele James
No Wrong Door Trainer
Virginia Department for Aging and Rehabilitative Services
(804) 662-9325

Adult Services & APS

 Annette R. Sherman
Senior Systems Analyst
Virginia Department for Aging and Rehabilitative Services
(804) 662-9317


 Bet Gray
Business Systems Analyst
Virginia Department for Aging and Rehabilitative Services
(804) 662-7133


 Paige L. McCleary
Director
Adult Protective Services Division
Virginia Department for Aging and Rehabilitative Services
(804) 662-7605


Call Center / Help Desk

 Carolyn Mines
No Wrong Door Help Desk (Public Sector)
Virginia Department for Aging and Rehabilitative Services
(804) 662.9559


 Erika Yssel
No Wrong Door Expansion Specialist (Private Sector)
Virginia Navigator & Virginia Department for Aging and Rehabilitative Services
(804) 385-3645


Technology Management

 Christy Miller
Home and Community Based Services IT Operations Manager
Virginia Department for Aging and Rehabilitative Services
(804) 662-9321


 Leonard Eshmont
Home and Community Based Services Systems Director
Virginia Department for Aging and Rehabilitative Services
(804) 662-9800


 Ernie Steidle
Chief Operations/Chief Information Officer
Virginia Department for Aging and Rehabilitative Services
(804) 662-7010

Provider Database Management

 Katie Benghauser
Director of Operations / No Wrong Door Provider Database Manager
Virginia Navigator
(804) 525-7730