Sara A. Link
No Wrong Door Director
Virginia Department for Aging and Rehabilitative Services
sara.link@dars.virginia.gov
Sara Stowe
No Wrong Door Expansion Coordinator
Virginia Department for Aging and Rehabilitation Services
sara.morris@dars.virginia.gov
Erika Okonsky
No Wrong Door Expansion Specialist
Virginia Department for Aging and Rehabilitative Services
erika.okonsky@dars.virginia.gov
Liz Havenner
No Wrong Door Trainer and Options Counseling Specialist
Virginia Department for Aging and Rehabilitative Services
liz.havenner@dars.virginia.gov
Paige L. McCleary
Director
Adult Protective Services Division
Virginia Department for Aging and Rehabilitative Services
paige.mcCleary@dars.virginia.gov
If you are seeking information about services and supports in your area, please contact the No Wrong Door toll-free line at 1-888-992-0959. This line is answered 24-hours a day, 365-days a year by 2-1-1 Call Center Specialists trained to connect you to resources in your area. The Call Center has language interpretation in over 200 languages.
You may also visit the No Wrong Door Person-Centered Portal-Easy Access, where you may chat online with a Specialist who can assist you with locating resources in your community.
No Wrong Door Helpdesk Email
The email for the helpdesk is NWDHelp@dars.virginia.gov. This email address is supported by multiple support staff members to assist users. While the online helpdesk ticket method is still the primary method for contacting the helpdesk, this method may be used if the issue is related to logging into the system and the use of 'Forgot Your Password?'
No Wrong Door Helpdesk Hotline
The phone number for the helpdesk is (804) 662-9559. This is a hotline that is manned by multiple support staff members. While the online helpdesk ticket method is still the primary method for contacting the helpdesk, this method may be used if the issue is related to logging into the system and the use of 'Forgot Your Password?"