Contact Us

Strategic Partnerships

 Sara A. Link
No Wrong Door Director
Virginia Department for Aging and Rehabilitative Services
(804) 662-7049


 Gigi Amateau
No Wrong Door Project Manager
Virginia Department for Aging and Rehabilitative Services
(804) 662-9325


 Rosemary G. Seltzer
No Wrong Door Governance Specialist
Virginia Department for Aging and Rehabilitative Services
(804) 662-7672


 Adrienne Johnson
Executive Director
Virginia Navigator
(804) 525-7735

Statewide Expansion

 Wendy Boggs
No Wrong Door Expansion Coordinator
Virginia Department of Aging and Rehabilitation Services
(804) 662-9329


 Erika Okonsky
No Wrong Door Expansion Specialist
Virginia Navigator & Virginia Department for Aging and Rehabilitative Services
(804) 385-3645


 Liz Havenner
No Wrong Door Trainer and Options Counseling Specialist
Virginia Department for Aging and Rehabilitative Services
(804) 662-7047

Adult Services & APS

 Paige L. McCleary
Director
Adult Protective Services Division
Virginia Department for Aging and Rehabilitative Services
(804) 662-7605


Call Center / Technology Help Desk

No Wrong Door Helpdesk Email

The email for the helpdesk is NWDHelp@dars.virginia.gov. This email address is supported by multiple support staff members to assist users. While the online helpdesk ticket method is still the primary method for contacting the helpdesk, this method may be used if the issue is related to logging into the system and the use of 'Forgot Your Password?'


No Wrong Door Helpdesk Hotline

The phone number for the helpdesk is (804) 662-9559. This is a hotline that is manned by multiple support staff members. While the online helpdesk ticket method is still the primary method for contacting the helpdesk, this method may be used if the issue is related to logging into the system and the use of 'Forgot Your Password?"