Individuals

How can No Wrong Door help me?

No Wrong Door supports older adults, caregivers, individuals with disabilities, veterans and families. It begins with a network of providers, linked through a secure technology system, allowing your information to be shared safely, with your permission, to quickly and easily connect you to services.


Lessons Learned: Area Agency on Aging Network COVID-19 Response: Throughout the novel coronavirus (COVID-19) crisis, Virginia’s 25 area agencies on aging (AAAs) are supporting, assisting, and engaging with the Commonwealth’s older adults as they stay at home. A promising practices series was developed by DARS Division for Community Living through interviews, conversations, and four statewide surveys. We hope this sharing of ideas and innovation from local communities will inspire new partnerships and creative solutions as we highlight creative and promising social connectedness practices in three volumes below.




How does NWD benefit me?

  • Saves time
    • You tell your story once and it can be passed along to other providers, with your consent, eliminating the need to tell your story over and over to multiple providers
  • Faster access to services
    • Providers are able to focus on you, not on paperwork, helping connect you to services and supports faster and more seamlessly
  • More options
    • With access to over 27,000 statewide services and supports, the No Wrong Door system provides information on services available to meet all of your or your loved one’s individualized needs

Who is in the No Wrong Door network?

 Any provider of long term services and supports can join the No Wrong Door network and utilize the No Wrong Door System (Area Agencies on Aging, Centers for Independent Living, Community Services Boards, local Departments of Social Services, Home Health, Home Care, Home Repair, Transportation, Housing Organizations, Meals Programs, Hospitals, Nursing Homes, Transition Services, Preventative Health Care and more).

Learn what agencies in your area are No Wrong Door partners by clicking here

Person Centered Practices

Person-centered practice is the very foundation of NWD and involves supporting individuals’ self-determination and independence by engaging them in defining their own needs and services. Focused on determining what is important to individuals, the person-centered counselor works to ensure individuals are connected to services to meet these important desires, while simultaneously working to ensure health and safety needs are met.  For more information on person-centered practices click here.

How do I know my information will be safe?

 No Wrong Door (NWD) is in compliance with federal and state laws and regulations pertaining to confidentiality and sharing personal information. In order for information to be shared in the NWD system, the individual must provide informed consent. It is always up to the individual to decide if they wish to consent to share information between providers. NWD data is protected by technology safeguards and partner agreements in accordance with the policies and procedures of the Commonwealth of Virginia.